Privacy Policy

Cococox Privacy Policy

Cococox ("we," "our," "us") is committed to protecting the privacy and security of our customers and visitors ("you," "your") who use our website www.cococox.com (the "Site"). This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information:

When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as:

- Name

- Email address

- Mailing address

- Phone number

- Payment information (credit/debit card details)

- Purchase history

1.2 Non-Personal Information: 

We may also collect non-personal information automatically when you visit our Site, such as:

- IP address

- Browser type and version

- Pages visited on our Site

- Time and date of visit

- Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

- Processing Orders: To process and fulfill your orders, including sending you confirmations and updates.

- Customer Service: To provide customer support and respond to your inquiries.

- Marketing: To send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of receiving marketing communications at any time.

- Site Improvement: To improve our website, products, and services based on your feedback and usage patterns.

- Security: To protect our Site and your information from unauthorized access, fraud, and other security risks.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you. These providers are obligated to keep your information confidential and secure.

- Legal Compliance: We may disclose your information if required by law or in response to a legal process, such as a subpoena or court order.

- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us understand how you use our Site and personalize your experience. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our Site.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

- Access: Request a copy of the personal information we hold about you.

- Correction: Request corrections to any inaccurate or incomplete personal information.

- Deletion: Request the deletion of your personal information, subject to certain exceptions.

- Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our Site with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Cococox  

Email: hello@cococox-candles.com

Address: 

By using our Site, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.